Frequently Asked Questions
All your questions answered about 3vip
From opening an account to bKash deposits, bonus rules, cricket betting, and safe gaming — find out everything on this page.
3vip is a trusted online betting and casino platform in Bangladesh. We understand that new players have many questions — how to open an account, how to deposit with bKash or Nagad, what the bonus terms are, or how to get help when there is a problem. In the 23 questions and answers arranged across 5 sections below, we have explained all of these topics in plain English. If you do not find your answer, our 24/7 live chat support is always ready.
Account and Registration
To open an account at 3vip you need an active mobile number, a valid email address, and your Bangladeshi national ID or passport details. The registration process is fully online, simple, and quick. Only those aged 21 or above may create an account.
No, under 3vip's rules only one account per person is permitted. Creating multiple accounts may result in them being suspended and any earned bonuses being cancelled. This rule is strictly enforced to ensure fair play.
Use the 'Forgot Password?' option on the login page. Enter your registered email or mobile number and a verification code will be sent to you. Use the code to set a new password. The whole process is completed within a few minutes. If you have trouble, contact us via 24/7 live chat.
KYC verification at 3vip is generally completed quickly. Once you upload a clear photo of your national ID or passport, our team reviews it. A confirmation is sent by email or SMS when verification is done. Withdrawals cannot be processed without verification, so complete your KYC right after registration.
Deposits and Withdrawals
Deposits from bKash to your 3vip account are usually instant. Your balance updates within a few seconds of a successful payment. If there is any delay, contact our live chat with your transaction reference number. The minimum deposit amount is ৳100.
Yes, you can easily deposit at 3vip using Nagad, Rocket, and Upay. bKash and bank transfer are also available. The minimum deposit amount for each method is ৳100. Choose your preferred method and transact safely.
The minimum withdrawal amount from 3vip is ৳800. Approved withdrawals generally reach your bKash, Nagad, Rocket, or bank account within 1 hour. Complete your KYC verification in advance for faster processing.
3vip itself does not charge any transaction fees. However, your payment provider (such as bKash or Nagad) may apply their own transaction charges. It is a good idea to check your mobile banking app's fee policy before making a transaction.
Bank transfer withdrawals are also generally processed within 1 hour. However, there may be a slight delay outside banking hours or on bank holidays. Major banks are supported, including Dutch-Bangla, City, BRAC, Islami, and Sonali Bank.
Games and Rules
At 3vip you can enjoy slot games, fishing games, live casino, poker, and cricket and various sports betting. Content from world-class game providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Ezugi is available here.
To bet on BPL (Bangladesh Premier League) matches, go to the cricket section and select the match. You can bet on various markets including match winner, run totals, and number of wickets. Check the odds carefully before placing your bet and stay within your budget.
Yes, 3vip is fully mobile-friendly. There is no need to download a separate app — access the site directly from any modern mobile browser (Chrome, Firefox). All games, payments, and live chat support work fully on mobile.
At the 3vip live casino you can enjoy live roulette, blackjack, Baccarat, and Sic Bo with real dealers from Evolution Gaming and Ezugi. These games run on live streaming technology and give you the feel of a real casino.
RTP (Return to Player) is the theoretical rate of how much of the total bets a game returns as winnings over the long term. A higher RTP is generally better for the player. However, it is a statistical average — wins and losses in a single session do not depend directly on this rate. Volatility, or the degree of variance, is also an important consideration.
Aviator by Spribe is a crash-style game where a plane flies and a multiplier keeps rising. You need to cash out before the plane crashes. The longer you wait, the higher your potential win — but if it crashes you lose your bet. You can practice different strategies by placing two simultaneous bets.
Bonuses and Promotions
The 3vip welcome bonus is a 100% bonus on your first deposit, up to a maximum of ৳15,000. To withdraw this bonus, you must wager the combined total of the deposit and bonus 10 times (10x). The full bonus rules and terms can be found on the terms and conditions page.
3vip's VIP program has three tiers — Bronze, Silver, and Gold. You can move up to higher tiers through regular play. Bronze offers up to 0.5% weekly cashback, Silver 1.0%, and Gold 1.5% weekly cashback. Higher tiers come with exclusive offers and priority support.
The latest promotions and offers from 3vip can be found in the promotions section of the site and in your account inbox. Special betting bonuses are given during events such as IPL, T20 World Cup, and BPL season. Keep your email notifications turned on for regular updates.
The 100% welcome bonus applies only to the first deposit. However, regular members can also enjoy VIP cashback, special event bonuses, and reload offers. The higher your VIP tier, the more varied the offers available. Log in to your account to see the latest offers.
Security and Responsible Gaming
3vip is fully secured with SSL encryption, which keeps your personal and financial information encrypted. Our fair play policy ensures that game results are completely unbiased. We never sell your information to third parties. For more details, see our Privacy Policy.
No, 3vip is strictly for users aged 21 and above only. Age is verified during the registration process and accounts for minors are not approved. We are committed to responsible gaming.
If you experience any issues, contact us immediately via live chat or at [email protected]. We will help you take advantage of deposit limits, cooling-off periods, or self-exclusion options. Detailed guidelines are available on the Responsible Gaming page.
Self-exclusion is a feature that lets you temporarily close your account for a set period of time. Options range from 30 days to longer periods. During this time you will not be able to log in or place bets. Contact our live chat to activate it.
3vip provides live chat support in Bengali, 24 hours a day, 7 days a week. Click the live chat option from any page on the site and speak with us directly. You can also reach us by email: [email protected].
Still have questions? Contact support
Our dedicated Bengali support team is always by your side — day or night, any time.
Email: [email protected] | 24/7 live chat support (in Bengali)