3vip Terms and Conditions — Complete Guide

1 General Provisions

3vip is an online betting and casino platform that provides entertainment gaming services for users in Bangladesh. These Terms form a legally binding agreement between you ("User") and the company operating the 3vip platform ("we", "us", "our").

These Terms are written in English and apply to users in Bangladesh. In the event of any interpretive dispute, the English version shall be considered final.

1.1 Scope of Services

The 3vip platform includes sports betting (cricket, football, kabaddi, etc.), live casino, slot games, fishing games, and poker gaming services. The scope of services may change from time to time.

1.2 Applicable Law

These Terms are governed in accordance with prevailing international online gaming standards. Users are solely responsible for complying with local laws in their own jurisdiction.

2 Account Registration

To open an account with 3vip, you must provide accurate and complete information. Providing false information is a clear violation of these Terms and may result in account cancellation.

2.1 Registration Process

• Only one account per person is permitted.
• All information provided when creating an account must be accurate, up to date, and verifiable.
• Creating multiple accounts from the same device, IP address, or household is prohibited.
• We may request identity verification documents to complete account verification.

2.2 Accuracy of Personal Information

You are responsible for keeping the information provided at registration up to date at all times. 3vip will not be liable for any issues arising from outdated or incorrect information.

3 Age and Eligibility

To use the 3vip platform, you must be at least 21 years of age. By creating an account, you declare that you meet this age requirement.

3.1 Age Verification

We may request age verification documents at any time, such as a national ID card, passport, or driving licence. Withdrawals may be held pending until verification is complete.

3.2 Geographic Eligibility

It is entirely the responsibility of users to ensure they are eligible to use online gaming services under the laws of their own country.

4 Account Security

It is your responsibility to keep your account secure. Keep your password confidential and never share it with any third party.

• Use a strong password combining letters, numbers, and special characters.
• Always log out after logging in from a public or shared device.
• If you notice any unauthorised activity on your account, notify our support team immediately.
• Transferring or selling your account to anyone else is prohibited.

3vip will not be liable for losses resulting from unauthorised access to your account by third parties or through hacking, unless it is proven that the incident was caused by a fault in our systems.

5 Deposits and Withdrawals

Specific rules apply to deposits and withdrawals on the 3vip platform, as outlined below.

5.1 Deposit Rules

• Minimum deposit amount: ৳100 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposited funds are generally credited to the account instantly.
• Deposited funds must be sent from an account registered under the same name.

5.2 Withdrawal Rules

• Minimum withdrawal amount: ৳800.
• Standard withdrawal processing time: within 1 hour.
• Withdrawals will only be sent to a payment method registered under the same name as the account.
• Withdrawals may be delayed if the verification process has not been completed.

5.3 Currency and Conversion

All transactions are conducted in Bangladeshi Taka (৳ / BDT). If currency conversion is required, applicable fees and exchange rates may apply.

6 Bonuses and Promotions

3vip offers various bonuses and promotional offers. Each bonus has its own terms and conditions, and compliance with them is mandatory.

6.1 Welcome Bonus

• New members will receive a 100% bonus on their first deposit, up to ৳15,000.
• A 10x wagering requirement applies to withdraw the bonus (deposit + bonus).
• The welcome bonus applies only once per new account.
• The wagering requirement must be met within 30 days of receiving the bonus.

6.2 Bonus Abuse Policy

Any attempt to abuse bonuses — such as creating multiple accounts, coordinated betting, or any other fraudulent method — may result in the forfeiture of all bonuses and cancellation of the account.

6.3 VIP Program

The 3vip VIP program has three tiers:

• Bronze: Up to 0.5% cashback per week.
• Silver: Up to 1.0% cashback per week.
• Gold: Up to 1.5% cashback per week.

By playing regularly, you can advance to higher VIP tiers. Each tier comes with additional benefits and premium support.

7 Betting and Gaming Rules

All betting and gaming activities on the 3vip platform are governed by the following general rules.

7.1 Betting Transparency

Once a bet is confirmed, it generally cannot be changed or cancelled. Verify all information carefully before placing a bet.

7.2 Technical Errors

Any bet or game session completed due to a technical error or server issue may be considered void. In such cases, the staked amount will be refunded.

7.3 Fair Play

3vip is committed to ensuring impartial and fair gaming. The outcome of all games is determined by an independent Random Number Generator (RNG).

7.4 Maximum Win Limits

Maximum win limits may apply for various games and tournaments. Details on any limits can be found on the relevant game page.

8 Prohibited Activities

The following activities are strictly prohibited on the 3vip platform and will be treated as punishable offences:

• Operating multiple accounts or creating accounts in someone else's name.
• Using coordinated betting or any other fraudulent strategy to exploit the bonus system.
• Attempting to breach platform security using hacking, viruses, or any harmful software.
• Using the platform for money laundering or illegal activities.
• Harassing, intimidating, or defrauding other users.
• Using automated bots or scripts to place bets or play games.
• Exploiting any technical fault on the platform to gain an unfair advantage.

9 Responsible Gaming

3vip takes responsible gaming very seriously. We believe that gaming is a form of entertainment, not a source of income.

9.1 Setting Limits

Users can set daily, weekly, and monthly deposit limits on their account. Setting these limits will help you keep your gaming under control.

9.2 Self-Exclusion

If you feel that gaming is having a negative impact on your life, you can request a temporary or permanent self-exclusion through our support team.

9.3 Protection of Minors

If minors have access to your device, use parental control software and keep your account credentials secure.

10 Intellectual Property

All content on the 3vip platform — logos, designs, software, text, images, graphics, and other elements — is the intellectual property of 3vip or its licensors.

• Copying, reproducing, or distributing any content from the platform without written permission is prohibited.
• Using the 3vip trademark or logo for commercial purposes is prohibited.
• The intellectual property of game providers (Pragmatic Play, Spribe, JILI, etc.) is protected under their own terms and conditions.

11 Limitation of Liability

To the maximum extent permitted by applicable law, 3vip will not be liable for the following:

• Loss of games due to internet disconnection or technical issues.
• Account loss due to the user's own negligence.
• Failure or delay by a third-party payment provider.
• Unexpected server downtime or maintenance periods.
• External events beyond 3vip's control (natural disasters, government directives, etc.).

3vip will not be liable for any direct or indirect damages in any case, where the maximum limit of liability is restricted to the total amount deposited by the user in the relevant month.

12 Changes to Terms

3vip reserves the right to change, update, or amend these terms and conditions at any time. For significant changes, we will endeavour to notify users as early as reasonably possible.

12.1 Effective Date of Changes

Updated terms and conditions will take effect from the date they are published on the site. Continued use of the platform after any changes will be considered as your acceptance of the new terms.

12.2 Regular Review

You are advised to review these terms and conditions at regular intervals to stay informed of the latest provisions.

13 Account Suspension and Closure

3vip reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any clause of these terms and conditions.
• Involvement in fraudulent or deceptive activities.
• Providing false information.
• Operating an account while being a minor.
• Suspicion of money laundering.

13.1 Voluntary Account Closure

If you wish to close your account yourself, please submit a request through our 24/7 live chat support. Withdraw any available balance before closing the account.

14 Dispute Resolution

Any dispute will first be addressed through negotiation. 3vip believes in a fair and transparent dispute resolution process.

14.1 Complaint Submission Process

• Step 1: Submit your complaint through 24/7 live chat support.
• Step 2: Send the complaint by email with a detailed description.
• Step 3: The 3vip authority will review the complaint within a reasonable time and communicate a decision.

14.2 Final Decision

The decision of the 3vip authority will generally be considered final. However, the user always retains the right to independently seek legal advice.

15 Contact

If you have any questions or comments regarding these terms and conditions, please contact us:

• 24/7 Live Chat: Get support in Bengali directly on the platform via live chat.
• Email: [email protected]

Our support team is ready to assist you in Bengali seven days a week, 24 hours a day.