3vip Privacy Policy

3vip is a trusted and secure online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy document explains what types of personal information we collect when you use the 3vip website or services, how we use it, and how we keep it secure.

This policy applies to all 3vip services, platforms, and applications. By creating an account with 3vip or using our services, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services or contact us.

We believe that relationships built on transparency and honesty are the foundation of lasting trust. That is why our privacy policy is written in clear and easy-to-understand language, so you can stay fully informed.

3vip collects various types of information that are essential for delivering our services properly. The information collected can be divided into the following categories:

2.1 Personally Identifiable Information

During account registration and verification, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• National ID card or passport number (for identity verification)
• Email address
• Mobile phone number
• Home address

2.2 Financial Information

For payment processing, we collect the following information:

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Bank account details (where applicable)
• Transaction history and amounts
• Deposit and withdrawal information

2.3 Technical Information

Information automatically collected while using the website:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Date and time of website access
• Information about pages visited
• Cookies and session data

2.4 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we store game history, bet amounts, win and loss records, and session duration.

3vip uses collected information only for specific, legitimate purposes. The main purposes for which we use information are as follows:

3.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing deposits, withdrawals, and other financial transactions
• Providing uninterrupted gaming services
• Managing bonuses, rewards, and promotional offers
• Providing customer support services

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Monitoring suspicious transactions
• Complying with anti-money laundering (AML) regulations
• Maintaining the security and integrity of the platform

3.3 Legal Compliance

Information may be stored and used to meet applicable legal requirements, comply with regulatory authority directives, and handle legal claims or disputes.

3.4 Service Improvement

Anonymous and aggregated data is used to further improve your experience, develop new features, and analyze platform performance.

3.5 Communication

Your contact information is used to send important account-related notifications, security alerts, and relevant promotional information.

3vip treats the security of your information as its highest priority. We use industry-standard security measures to protect your personal and financial information.

4.1 Encryption

Our platform uses 256-bit SSL (Secure Socket Layer) encryption technology. This ensures that all data exchanged between you and our servers is completely secure and encrypted.

4.2 Data Retention Period

We retain your information for as long as it is necessary to provide services or required to meet legal obligations. Even after an account is closed, certain information may be retained as required by law.

4.3 Access Control

Only authorized staff may access your information for specific, defined purposes. All staff are bound by strict confidentiality agreements.

4.4 Data Breach Notification

If there is any risk that the security of your information has been compromised, we will notify you as quickly as possible in accordance with applicable laws and regulations, and take the necessary protective measures.

3vip never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in certain circumstances:

5.1 Service Providers

Only the information necessary to deliver services is shared with trusted third parties who assist in operating our services (such as payment processors, technology providers, and game providers). These parties are contractually bound to uphold our privacy standards.

5.2 Legal Requirements

We are obligated to provide information as part of a lawful order from a government or regulatory authority, or as part of a legal process.

5.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance and the new party will also be bound to uphold the same privacy standards.

5.4 With Consent

Information may be shared beyond the cases mentioned above if you have given your explicit consent. You may withdraw this consent at any time.

The 3vip website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your experience using the website.

6.1 Essential Cookies

These cookies are essential for the core functionality of the website — such as maintaining login status, security verification, and saving form data. Without them, the website will not function properly.

6.2 Functionality Cookies

These cookies are used to remember your preferences (such as language and settings), so you do not have to set them up again on each visit.

6.3 Analytics Cookies

These cookies are used to analyze anonymous user behavior in order to evaluate and improve website performance.

6.4 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling certain essential cookies may limit the functionality of the website.

You have certain fundamental rights over your personal information. 3vip respects these rights and has measures in place to enforce them:

7.1 Right to Access

You may request a copy of your personal information stored with us at any time. We will provide it within a reasonable time after receiving your request.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. Some information can be updated directly from your account profile; otherwise, please contact us.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may need to retain some information due to legal obligations or legitimate business purposes.

7.4 Right to Object to Processing

You may object to your information being processed for specific purposes (such as marketing communications). We will review your request and respond within a reasonable time.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our customer support team via live chat or email. We will verify your identity and process your request as quickly as possible.

3vip strictly provides services only to those aged 21 or above. Our platform takes special precautions to protect the privacy of minors.

We do not knowingly collect any personal information from minors. Age verification is mandatory during the registration process. If we become aware that information from a minor has been collected inadvertently, we will immediately delete that information and close the associated account.

If a parent or guardian believes their child has opened an account on our platform, please contact us immediately.

Financial transactions on our platform are completed via bKash, Nagad, Rocket, Upay, and bank transfer. The security of these transactions is our highest priority.

9.1 Payment Information Security Measures

• All payment transactions are secured through SSL encryption
• Payment processors comply with industry-standard security requirements
• Suspicious transactions are automatically detected and monitored
• A complete audit trail of every transaction is maintained

9.2 Minimum Transaction Limits

The minimum deposit amount on our platform is ৳100 and the minimum withdrawal amount is ৳800. Withdrawals are generally processed within 1 hour and apply to all payment methods.

9.3 Use of Payment Information

Your payment information is used solely to complete transactions, detect fraud, and meet legal obligations. It is never used for any other commercial purpose.

3vip may update this privacy policy from time to time due to service improvements, legal requirements, or business changes. For any changes to the policy, we will take the following steps:

• The updated policy will be published on the website and the "Last Updated" date will be changed.
• For significant changes, a notification will be sent to the registered email address.
• Users will be given adequate time before changes take effect.
• Continued use of the platform after changes will be considered acceptance of the new policy.

We recommend that you visit this page regularly and stay informed about updates.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live Chat: 24/7 live chat support in Bengali is available
• Email: [email protected]

We will try to resolve any privacy-related requests as quickly as possible and within a reasonable time. Our privacy team is able to communicate in Bengali.

Thank you sincerely for placing your trust in 3vip. We always give the highest priority to your privacy and security.